General Moving
Services Information
In this section, we cover the essentials of local and long-distance moving, including packing and transportation.
Our Location
1200 South Lake Shore Drive, New York
Give Us a Call
+ 02 125 789 020
Mon–Friday, 9AM–5PM
Send us a Message
contact@safemove.com
Response within 24 hrs
Local & Residential Moves
01How far in advance should I book my move?
It’s recommended to book your move 4–6 weeks ahead to lock in your preferred date and time. During peak moving seasons, such as summer months, holidays, and month end periods. scheduling early helps avoid limited availability. Booking early also gives the movers time to learn about any special requirements, like handling fragile items or navigating tight staircases.
02Do you provide packing services?
Yes, we offer full and partial packing services depending on your needs. Our team uses professional-grade boxes, padding, and wrap to ensure your belongings are protected throughout the move. We can pack everything from everyday household items to delicate artwork or electronics, giving you peace of mind and saving you considerable time and stress.
03Can you help with moving appliances?
Absolutely. We can assist with disconnecting, securing, and transporting major household appliances like refrigerators, washers, and dryers. For certain appliances, such as gas stoves, we may recommend a licensed technician to handle disconnections safely. Once at your new home, our movers can help position appliances so they’re ready for installation.
04Do you move items from apartments or high-rise buildings?
Yes, we frequently move customers in and out of apartments, condos, and high-rise buildings. Our team is experienced with elevator reservations, loading dock requirements, and navigating tight hallways. We coordinate with building management when necessary to ensure everything follows the building's guidelines and runs smoothly on moving day.
05What happens if the weather is bad on moving day?
Moves typically continue in rain or mild snow, and our team takes extra precautions such as using floor protection, waterproof wrapping, and safe loading techniques. In cases of severe weather that could risk damage or safety, we’ll work with you to adjust the schedule or create an alternate plan that minimizes disruption.
Long-Distance & Specialty Moves
01What items cannot be moved?
For safety and regulatory reasons, movers cannot transport hazardous materials (like flammables, aerosols, or certain chemicals), perishable foods, or valuable personal items such as currency, jewelry, or legal documents. These items are best kept with you during the move. We provide a full list of restricted items during your consultation so you can plan accordingly.
02How is the cost of a move calculated?
Long-distance and specialty moves are priced using a combination of distance, total weight or volume of items, labor required, and any add-on services such as packing or storage. After assessing your inventory, we provide a detailed and transparent estimate so you understand how each cost is determined, with no unexpected fees later on.
03Do you offer storage options for long-distance moves?
Yes, we offer short-term and long-term climate-controlled storage for customers who need temporary space between move-out and move-in dates. Your items are securely wrapped, labeled, and stored in monitored facilities until you’re ready for delivery. This service is especially useful for relocations involving travel or timing gaps.
04Can you move specialty or oversized items?
We can handle a wide range of specialty items such as pianos, pool tables, safes, exercise equipment, artwork, and antiques. These items often require additional equipment, padding, and handling techniques to ensure safe transportation. Before the move, we’ll assess the item and determine the best method for securing and transporting it.
05How long does a long-distance move take?
The timeline depends on factors such as the distance, route, weather conditions, and the size of your shipment. For cross-country moves, delivery may take several days to a few weeks. We provide estimated delivery windows and keep you updated during transit so you know exactly when to expect your belongings.
Customer Support &
Protection FAQ
Here, we answer questions about insurance, safety, and planning, so you know your belongings are protected and your move is well organized.
Insurance & Safety
01Is my property insured during the move?
Every move includes basic valuation coverage, which offers minimal protection per pound. For customers wanting more security, we offer full-value protection, which covers repair, replacement, or reimbursement based on the item’s current worth. Our team can explain coverage levels so you can select the option that best fits your comfort and budget.
02What should I do if something is damaged during the move?
If you notice damage, document it as soon as possible and contact our support team. We’ll guide you through the simple claims process, which includes reviewing the issue, verifying coverage, and resolving the claim fairly. Our goal is to make the process quick and stress-free while ensuring you’re properly compensated.
03Do you perform background checks on movers?
Yes, all team members undergo background checks, training, and safety screening before joining our crew. We prioritize hiring trustworthy professionals to ensure that your home and belongings are handled with respect and care. Ongoing training ensures our crews stay updated on best practices and safety procedures.
04What safety measures do you take during the move?
We use professional safety protocols such as protective padding, secure loading techniques, floor protection, and proper lifting methods. Our trucks are equipped with tie-downs and cushioning materials to keep items stable during transit. We continuously monitor weather and traffic conditions to choose the safest and most efficient routes.
05Do you offer additional coverage for high-value items?
Yes, high-value items such as fine art, instruments, or collectibles can be covered through supplemental insurance options. These plans offer higher limits and more comprehensive protection than standard valuation. We’ll help you document and identify these items before the move to ensure full coverage.
Your Guide to a Smooth Move
Frequently Asked Questions
01How far in advance should I book my move?
It’s recommended to book your move 4–6 weeks ahead to lock in your preferred date and time. During peak moving seasons, such as summer months, holidays, and month end periods. scheduling early helps avoid limited availability. Booking early also gives the movers time to learn about any special requirements, like handling fragile items or navigating tight staircases.
02Do you provide packing services?
Yes, we offer full and partial packing services depending on your needs. Our team uses professional-grade boxes, padding, and wrap to ensure your belongings are protected throughout the move. We can pack everything from everyday household items to delicate artwork or electronics, giving you peace of mind and saving you considerable time and stress.
03Can you help with moving appliances?
Absolutely. We can assist with disconnecting, securing, and transporting major household appliances like refrigerators, washers, and dryers. For certain appliances, such as gas stoves, we may recommend a licensed technician to handle disconnections safely. Once at your new home, our movers can help position appliances so they’re ready for installation.
04Do you move items from apartments or high-rise buildings?
Yes, we frequently move customers in and out of apartments, condos, and high-rise buildings. Our team is experienced with elevator reservations, loading dock requirements, and navigating tight hallways. We coordinate with building management when necessary to ensure everything follows the building's guidelines and runs smoothly on moving day.
05What happens if the weather is bad on moving day?
Moves typically continue in rain or mild snow, and our team takes extra precautions such as using floor protection, waterproof wrapping, and safe loading techniques. In cases of severe weather that could risk damage or safety, we’ll work with you to adjust the schedule or create an alternate plan that minimizes disruption.
Got questions? Reach out by phone or message us and we’ll get back to you
